Inspiring Conversations with Katie & Eric England of Let’s Bounce Rentals

Today we’d like to introduce you to Katie & Eric England.

Hi Katie & Eric, thanks for joining us today. We’d love for you to start by introducing yourself.
Eric has always had an entrepreneurial spirit. He also loves new challenges! In the fall of 2023, he saw an inflatable rental business for sale and asked if I wanted to run it with him. I was hesitant at first: He has a full time job on Music Row as a data analyst. I was a stay at home mom busy with volunteer work and managing the family. I couldn’t imagine beginning an endeavor like that. At the same time, we have rented bounce houses before and know how much joy they bring to families. Over time, we discussed logistics and all the details. We finally made the decision to move forward in February of 2024.

I’m sure it wasn’t obstacle-free, but would you say the journey has been fairly smooth so far?
When we purchased Let’s Bounce Rentals from the previous owners, it had already been in business for 5 years. Because of that, our biggest goal was to maintain the excellent customer service that they had already established. We began in May, which is extremely busy with end of school year parties and field days! So many events in a small window of time meant that we learned a lot very quickly! We didn’t really have a chance to ‘ramp up,’ so to speak. We just hit the ground running!

Eric and I learned quickly where our individual strengths lie: He is great at sorting out delivery routes and schedules as well as the business side of everything. I enjoy the customer service side of the business. We had (and still have) an amazing delivery crew member, Yusuf, that had worked for the previous owner. It helped having him on board since he already knew so many of the little tips and tricks that made for successful deliveries and pickups.

We recently brought on board an Operations Manager, Brent, who has experience in the inflatable rental industry. He helps keep everything organized in the warehouse and makes sure all our units are cleaned between deliveries. Our other crew members, PJ, Brandon, and a dozen or so seasonal workers provide that excellent customer service at the party location. Then behind the scenes, Eric’s parents fix our trailers when needed. We have a great crew!

Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
We are an inflatable rental company specializing in bounce houses, water slides, and obstacle courses. We also have fun options such as an inflatable movie screen, inflatable games, and a nerf dart adventure!

Let’s Bounce is known for great customer service. Many new customers come to us because of word-of-mouth recommendations and we love that! We do our best to help them find the right inflatable for their event. Varying ages, energy levels, and budgets all affect what we may recommend to our customers. It’s our goal to help the them find the very best inflatable for their party!

We also keep in close contact with the customer from the time of their order up to the day of their event, particularly if there is inclimate weather in the forecast. The weather forecast in Tennessee can change quite quickly and safety is a top priority for us. So we keep a close eye on the weather. A little bit of rain isn’t usually a problem, but we offer 100% full refunds if we have to cancel deliveries for lightning or high winds.

We all have a different way of looking at and defining success. How do you define success?
There are several ways we know we’ve been successful in this industry: seeing the smiles on the kids’ faces when we deliver their bounce house, repeat customers, and word-of-mouth recommendations.

It truly does all come back to our customers: Did they have a great party? Were they satisfied with the cleanliness and safety of the inflatable? We know budgets are tight and we want our customers to feel that their money was well spent.

Pricing:

• We have inflatable games starting at $150 / day.
• Our most expensive water slide (24′ slide into a slip-n-slide) is $700/day
• Our bounce houses with slides range from $225-$350 / day
• We offer a 30% discount on all rentals after the first 24 hours!

Contact Info:

• Website: https://letsbouncerentals.com/
• Instagram: https://www.instagram.com/letsbouncerentals/